THE PASSENGERS CHOICE AWARDS : Airlines

The Passengers Choice Awards are selected by the airline industry's most important audience, it's customers. More than 17.9 million air travellers from over 100 different nationalities take part in the World Airline Survey. The Passengers Choice Awards are respected and recognised around the world as the only truly global, independent passenger survey of airline standards.

Airline of the Year	Best Cabin Staff	Best Business Class	Best Airline : Europe
Best First Class Lounge	Best Low-Cost Airline	Best Economy Class	Best Business Class Lounge

THE PASSENGERS CHOICE AWARDS : Airports

The Passengers Choice Awards  (World Airport Awards™) are the premier recognition of Quality for the world airport industry, assessing front-line customer service and airport customer facilities, having been established for over 11 years as the Passengers Choice Awards. Traveller interviews covered more than 240 airports, with worldwide survey interviews totalled 11.38 million respondents, with over 100 different passenger nationalities participating in the survey.

Airport of the Year	Best Airport Hotel	Best Airport North America	Most Improved Airport